Terms & Conditions

Duty of Care

• PetTimoo Pet Sitting Company highly respects the clients trust with the care of their pet and where necessary, having access to the client's property. No personal information will be shared with or sold to 3rd parties.
• PetTimoo will utilize their skill and knowledge to ensure the standards of care provided to the animals and any property is appropriate.
• A change in a pet's routine and circumstances can cause varying degrees of distress and unpredictable or abnormal behavior, particularly if their owner is on holiday. Pets have no concept or ability to understand their owner's absence is temporary and they will be coming back. PetTimoo understand this and will offer comfort and reassurance while trying, as far as is practically possible, to maintain their normal daily routines.
• In the event of extreme weather which may have an adverse effect on your pet (e.g. heat or thunder storms), PetTimoo shall at their sole discretion, take whatever action they consider necessary, in their opinion.

Your Pet

• It is strongly advised that all pets are treated for worms and fleas. Any illness or problem that may arise through failure to do so is solely the pet owner's responsibility. PetTimoo takes no responsibility for any illness that may arise as a result of failure to adequately protect your pet(s).
• Should your pet become ill during your absence and while under the care of PetTimoo, the client will be informed as soon as practically possible.
• In the event that your pet needs to be taken to a veterinary surgeon in case of an emergency, all efforts will be made to take your pet to your registered veterinary practice. Should this not be possible (out of surgery hours or if distance is an issue) PetTimoo has the right to take your pet to the nearest veterinary practice for treatment.
• The client will be responsible for any treatment charges incurred as a result. While every effort will be made to keep the client informed before any emergency procedure, PetTimoo reserves the right to instruct the veterinary surgeon to undertake any procedure in the effort to keep your pet alive until the client instructs further.
• Should the veterinary surgeon decide that your pet needs to be euthanized (due to painful illness or injury), PetTimoo will not be liable for the loss of your pet.
• In the event that your pet should die due to unforeseen circumstances or natural causes, PetTimoo will not be held liable for any loss.
• Any change in a pet's medical history must be reported to PetTimoo, as pet care relies upon the accuracy of this information.
• The client will indemnify PetTimoo against any damage or injury caused by the pet towards any property, person or other animal. This will include, but is not limited to veterinary, medical and legal fees.
• Should PetTimoo sustain an injury due to your pet, the client will be responsible for any medical treatment to PetTimoo that arises as a result.
• For all pets with access to a pet flap while not under the direct supervision of PetTimoo, the client understands that PetTimoo will not be held responsible for the loss or non-return of a pet. PetTimoo will report a non-returning pet to the owner when first noticed. It is then the owner's responsibility to report the pet missing to their veterinary practice and make efforts to finding the pet. PetTimoo may assist where possible, but will not be responsible for the return of a lost pet that had access to a pet-flap.
• It shall be the client's sole responsibility to ensure that PetTimoo is fully aware of any health issues the pet is experiencing, or has suffered in the past. PetTimoo cannot be held liable for any actions or omissions which result in problems or complications or anything not disclosed.
• In the event of a pet having a contagious illness or disease which has not been disclosed, the client may be liable for the costs of treatment given to other animals which become infected.

Your Property

• PetTimoo will clean up after your pets to the best of their ability. That includes washing pet food dishes and water bowls and keeping litter trays clean of waste. However please note that PetTimoo will not be responsible for any additional house cleaning that is not directly related to the care of your pet(s).
• The client shall make available cleaning materials in the event of any accidents within their property.
• The client shall show PetTimoo the location of appropriate cleaning materials, including but not limited to plastic bags, disposable gloves, towels, disinfectant, paper towels and bin bags.
• PetTimoo may charge for cleaning where the time or number of occurrences exceeds what would be considered to be acceptable.

Insurance

• It is agreed that it is the client's responsibility to ensure that the property, its contents, and pets are adequately insured throughout the duration of the assignment as we will not accept liability for any damage to the property caused by your pet(s).
• PetTimoo will care for your animal as you would, and while we will make every effort to ensure your pet is well looked after in your absence, PetTimoo cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.

Bookings

• Owners agree not to seek the services of a PetTimoo worker directly without explicit permission from PetTimoo while she/he is undertaking of PetTimoo employment. Owners agree to compensate PetTimoo for any losses caused by breach of this clause.
• When we take a booking, we add the booking to our pet sitting software (Time to Pet) which sends out an invoice. It is the clients responsibility to check the dates listed on the invoice and to contact us if the dates are incorrect. We will not be held responsible for visiting pets on incorrect dates if they are the dates listed on the invoice. If you do not receive an invoice when you have booked in, then please contact us as you may not have been fully booked in.
• Booking should be made at least 24 hours prior the first visit. Otherwise it will most probably get rejected.

Payment

• 25% of the total payment should be paid at the time of booking.
• 100% payment is required within 48 hours of the start date. If payment is not received then the booking will be cancelled and the slot(s) will be released.

Cancellations

• To cancel or alter the dates of your house sitting booking: if you give more than 14 days notice, you shall not forfeit anything of the total fee; if you give less than 14 days notice, you shall forfeit 25% of the total fee. Please note there are no refunds if you arrive home early.
• For dog walks, if you give at least 12 hours notice then no fees will be due. If you give us less than 12 hours notice then you shall owe 100% of the total fee.
• There are no hidden charges and all charges are set out in the price list and within these Terms & Conditions.

Security

• PetTimoo undertake to treat all data about clients, sitters, prospective clients and prospective sitters as strictly confidential and will not be sold or passed onto any third parties. For more information please see our Privacy Policy.
• All keys when not in use will be kept in a secure filing cabinet. Keys will not be marked with any client details but will be identified by your pet's names. If we have not heard from you for 24 months then we reserve the right to securely dispose of your keys.
• Any client details will be kept in a secure filing cabinet and any clients who no longer wish to use our service, will have their details destroyed.
• PetTimoo will not be held liable for any break-ins or vandalism on your property during your use of our services.
• PetTimoo will not open or close any windows during our pop-in visits so please ensure all windows are locked and secure before you leave.

Miscellaneous

• The client must provide all items necessary for pets to be adequately cared for in the client's absence (i.e. food, medication, cat litter, etc). Should pets require any additional supplies whilst in the care of PetTimoo, these will be purchased from the nearest shop and added to the bill.
• The client must provide PetTimoo with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency. If the contact is not available, PetTimoo reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal. Any veterinary visits will be charged at a rate of AED 70 per hour or part of, timed from the pet sitter's home address until they then return to their home.
• PetTimoo will not be held liable for any illnesses or injuries your pets may suffer whilst using our services, nor for the death of a pet.
• We recommend that cats are kept indoors while in our care so we can ensure their health and safety.
• We shall always try and visit your pets as near as possible to the time slot you request but we reserve the right to visit outside of the allotted time slot in case of any situations or problems that may arise on other visits.
• PetTimoo will not accept bookings for any pets with aggressive tendencies.
• If a pet sitter experiences difficulties with a pet, we will try to place the pet with another pet sitter subject to availability.
• If a pet sitter reasonably considers a pet to be dangerous, aggressive or uncontrollable, we reserve the right to place the pet in the nearest suitable boarding kennels/cattery at the owner's expense.
• Dogs must be kept on their leads at all times whilst being exercised.
• PetTimoo cannot be held responsible for any third party injuries caused by your dog.
• When using our services you agree to be on our emailing/WhatsApp list so that we can send you updates and offers about our services.
• You agree for us to take pictures of your pets when we are caring for them and for those pictures to be used on our website or for any marketing purposes.