Client Management

We are using the TimeToPet professional pet sitting software for managing our works and clients.

Easier For Our Clients

Our pet sitting software helps clients love the experience of booking visits too! Clients can update their info, request services and get real-time updates, pictures and visit report cards after each event. We can share GPS and timestamp data with our customers. 

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Client App

The Time To Pet App makes it simple and easy for our customers to request new services, check their scheduled visits, update their pet info, view and send messages to our team. The Time To Pet App can be downloaded directly from the Apple App Store or from the Google Play Store.

Client Portal

If clients prefer to access their account on their computer, we’ve created the Client Portal for them! The Client Portal provides the same great features as the Client App but from any web browser. Clients can request services, make cancellations and more. 

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Customer Conversations

Time To Pet makes is easy to wow our customers with instant updates as soon as their visit is completed! Post-visit reports can include notes, pictures and a visit report card. Messages can be sent as email, text or push notifications directly to your Client’s Time To Pet App. They can respond directly to your message and Time To Pet will capture their response in their conversation feed as well!

Client/Pet Information

Having access to our customer data is essential for a pet sitting or dog walking business. You can capture all of the information you need using Custom Fields! Want to add information on leash location or litter box location? Not a problem! Clients can update their own profile directly from the App or the Client Portal or we can update their profile for them. We and our team will always have access to customer information on the Staff App as well.

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Scheduling

The process of requesting visits should be easy for our clients. Customers can make requests from the App or the Client Portal. All requests can be reviewed by your team before they are approved. Customers can also view all pending or scheduled visits, submit cancellation/change requests and add specific notes when making requests! You can also schedule events for your clients by using tools like templates or schedule a trip!

Invoicing

Time To Pet makes it simple to generate invoices by linking them with scheduled events! It’s just as easy for customers to review their invoices and make payments. Payments can be made via credit/debit card or transfer. Clients can also leave a tip for a job well done!

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Client Docs

Many pet sitting and dog walking businesses have lots of information for their clients. This may include signed paperwork, vaccination records or other documents. Client Docs gives you a simple and convenient place to scan this paperwork in and save it directly to your client profile.